Guide visitors in a professional, courteous, and informative manner at Whipple Creek, while being responsible for the safety and well-being of guests during tour operations. This position is responsible for all duties associated with tours: guide, open and close of building, cleaning site and gear, and fueling karts.
Apply NowThe Adventure Karts Operations Manager is responsible for overseeing all aspects of the Adventure Kart Expedition, tours and operations. The incumbent is responsible for supervision, performance and morale of all managers; program quality and development; record keeping for staff, as well as all equipment and facilities; and safety of staff and visitors. This position has the responsibility for direct hiring, training, and performance evaluations for all staff. Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment projections. Coordinate and participate in cruise line activities to market products and services.
Apply NowThe Transportation Coordinator is responsible for all tour groups arriving back to their ship at the scheduled time. This individual works closely with the independent tour and dispatch desk. This job requires an individual who is organized, prompt, can multi-task, and has high energy and enjoys working with the public. This position is primarily outside no matter the weather. This person is the last point of contact with the tour guests and will be responsible for making sure their transfers go smoothly. This person will assist in the retail store as needed.
Apply NowThis position is responsible for all tour groups arriving back to their ship at the scheduled time. This individual works closely with the independent tour and dispatch desk. This job requires an individual who is organized, prompt, can multi-task, and has high energy and enjoys working with the public. This person is the last point of contact with the tour guests and will be responsible for making sure their transfers go smoothly.
Apply NowThe Retail Guide cordially greets the guests and helps them to find the items they are looking for. Works at the cash register and uses the Point of Sale software. Helps maintain the guest areas including, restrooms and snack booth as well as the general areas. Helps with making and maintaining snacks. Applicants must have an outgoing personality and good customer service skills, be comfortable with handling cash and be able to understand POS system.
Apply NowAs the Dock Operations Manager, this position includes diligently answering telephones, assisting all customers, and providing coworkers / subordinates company product knowledge with effectiveness and efficiency. It also requires influencing others within the tour department to adhere to company procedures and requirements. This position requires the supervision of the dock operations supervisor, dock representatives, and assistance with driver guides. Overall, it is your responsibility to ensure the highest quality of customer service.
Apply NowThe Dock Operations Supervisor is responsible for planning, organizing, managing, and coordination of daily tours and collection of services provided to cruise lines and other customers. This position serves as a liaison between the company and cruise lines as well as the transportation companies.
Apply NowAggressive, high pressure sales person wanted to sell day tours to cruise ship passengers in Southeast Alaska. Previous sales experience required.
Apply NowAs a naturalist bear guide, it is your utmost responsibility to ensure quality customer service is paramount. This responsibility includes diligently maintaining the vehicle driven each day and providing each participant with a quality nature/wildlife experience. In addition to company product knowledge, this position also requires the knowledge and adherence to company safety procedures and requirements.
Apply NowDock Reps are responsible for meeting and providing introductory information to all arriving guests who are on scheduled tours. Applicants must have strong customer service skills and be capable of positively representing the company to cruise lines, partners and customers.
Apply NowThe Operations Supervisor is responsible for the supervision of Adventure Karts operations. This position requires a strong understanding of and experience with tour operations and training standards. Applicants must have a risk management background.
Apply NowThe Customer Service Representative is responsible for all aspects of the customer’s experience for Taquan Air.
Apply NowA Zipline Guide is responsible for instructing and leading participant groups onto zip course with another zipline guide. Applicants must have a strong risk management and customer service orientation. Qualified applicants will go through an extensive training program and must pass a written and on-the-job skill test. Additional training is provided for any job functions as required.
Apply NowThe Trail Guide is responsible for providing information to our guest about the flora, fauna, wildlife, and history of Herring Cove and the surrounding area. Trail guides ensure our guest receives a memorable and professional nature experience.
Apply NowPhotograph all guests as they zip through on the last line. Edit crop and sell photos when time allows between tours. Assist store manager and clerk in the running of the store. Take photos on the course or as needed and time allows. Applicants should have knowledge of digital photography and some basic editing experience, be comfortable with cash handling and customer service.
Apply NowA Zipline guide is responsible for instructing and leading participant groups onto zip course with another zipline guide. This position may require prior knowledge of climbing and rappelling, and applicants must have a strong risk management orientation. Qualified applicants will go through an extensive training program and must pass a written and on-the-job skill test. Additional training is provided for any job description changes once the initial training program is completed.
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